Last updated: 11 November 2026
1. About this policy
Newcastle Soils & Organics ([Legal entity name], ABN [ABN]) (“we”, “us”, “our”) is committed to protecting personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. This policy explains how we collect, use, store and disclose personal information about our trade customers and their staff, our suppliers and visitors to this website.
2. Information we collect
We collect information needed to run a wholesale trade business, including names, job titles and business contact details; ABN and business details; trade references and credit information supplied with trade account applications; delivery addresses and site contacts; records of quotes, orders, deliveries and payments; communications with our team; and website usage information such as IP address, browser type and pages visited.
3. How we collect information
We collect information directly from you when you complete a form on this website (such as a trade account application or quote request), contact us by phone or email, or place an order. With your consent we may also collect information from your trade referees and from credit reporting bodies. Our website uses cookies and similar technologies to collect usage information.
4. How we use information
We use personal information to assess trade account and credit applications; prepare quotes; process orders, deliveries and invoices; manage your account; respond to enquiries; improve our products, services and website; and meet our legal obligations. We may send business contacts information about our products and services, and you can opt out at any time.
5. Credit information
When you apply for a trade account with credit terms, we may obtain credit information about you or your business from credit reporting bodies, and may disclose information about overdue payments to credit reporting bodies, as permitted under Part IIIA of the Privacy Act 1988 (Cth).
6. Disclosure of information
We only disclose personal information where needed to run our business or where required by law. This may include transport contractors delivering your order, IT, hosting and software providers, our accountants and professional advisers, credit reporting bodies and debt collection agencies. We do not sell personal information. Some of our service providers may store data outside Australia, and we take reasonable steps to ensure they protect it appropriately.
7. Website, cookies and forms
This website uses cookies to make it work properly and to understand how visitors use it. You can disable cookies in your browser, but some features may not work. Information you submit through website forms is stored securely and sent to our team so we can respond to your request.
8. Security and retention
We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access. We keep information only as long as it is needed for business or legal purposes, and then securely destroy or de-identify it.
9. Access and correction
You may ask to access or correct the personal information we hold about you by contacting our Privacy Officer. We will respond within a reasonable time and may need to verify your identity first.
10. Complaints and contact
If you have a question or complaint about how we handle personal information, please contact our Privacy Officer at [Privacy email], [Phone] or [Postal address]. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.
11. Changes to this policy
We may update this policy from time to time. The current version will always be published on this page.