Last updated: 11 November 2026
1. Application of these terms
These terms apply to every quote, order and supply of goods and services by Newcastle Soils & Organics ([Legal entity name], ABN [ABN]) to its customers, and to the use of this website. Any trade account agreement or credit application you sign with us forms part of these terms.
2. Trade supply only
We supply registered businesses only. By requesting a quote or placing an order, you confirm that you are acquiring goods for business purposes and are authorised to bind your business.
3. Quotes and pricing
Quotes are valid for the period stated on the quote. Prices exclude GST unless stated otherwise and may change for orders placed after a quote expires. Delivery charges, minimum load charges and waiting time are shown separately where they apply.
4. Orders and cancellations
An order is binding once we confirm it. Minimum load sizes apply. Custom blends and special-order products may not be cancelled once production has started, and you may be charged for any costs we have already incurred.
5. Delivery and site access
Delivery times are estimates. You must provide safe, legal and suitable access for heavy vehicles, a clear tipping area and a site contact. We are not responsible for damage to driveways, kerbs, paving or services where delivery is made at your direction. Waiting time and failed deliveries may be charged. Risk in the goods passes to you on delivery.
6. Quantities and natural variation
Bulk products are supplied by volume or weight as shown on the delivery docket. Soils, organics, sands, rock and other natural materials vary in colour, texture, particle size and moisture content, and may settle in transit. These variations are not defects. Samples are indicative only.
7. Payment and credit
Invoices are payable within the terms of your approved trade account. If payment is overdue, we may suspend supply, charge reasonable collection costs and report the default as permitted by law. We may change or withdraw credit terms at any time by notice to you.
8. Title and security interest
Ownership of goods passes to you only when we have received payment in full. You grant us a security interest in goods supplied until they are paid for, which we may register under the Personal Property Securities Act 2009 (Cth).
9. Product selection and specifications
You are responsible for confirming that a product suits your project specification and intended use, unless we have agreed in writing to supply to a stated specification. Product information on this website is general guidance only.
10. Claims and returns
Please inspect goods on delivery and notify us promptly of any shortfall, incorrect product or defect, within the time set out in your account terms. Bulk materials supplied as ordered cannot be returned unless we agree in writing.
11. Australian Consumer Law and liability
Nothing in these terms excludes any guarantee or right under the Australian Consumer Law that cannot be excluded. To the extent permitted by law, our liability for goods is limited to replacing the goods, supplying equivalent goods or paying the cost of doing so, and we are not liable for indirect or consequential loss.
12. Use of this website
Content on this website is provided for general information and may change without notice. All text, images and branding on this website belong to Newcastle Soils & Organics and may not be copied without permission. Links to other websites are provided for convenience only.
13. Governing law
These terms are governed by the laws of New South Wales, and you submit to the non-exclusive jurisdiction of its courts.